Privacy Policy

1. Introduction & Scope

DevWise Core ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website devwisecore.com (the "Site"), use our services, and enroll in our courses.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Site. By accessing or using DevWise Core, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

2. Information We Collect

Personal Data We Collect

We collect information that you voluntarily provide to us, including:

• Account Information: Name, email address, phone number, physical address, date of birth
• Payment Information: Credit/debit card details (processed securely through third-party payment providers)
• Profile Information: Username, profile picture, educational background, professional experience
• Course-Related Data: Course enrollment, progress, grades, certificates earned, quiz responses
• Communication Data: Messages sent through our platform, support requests, feedback

Usage Data We Collect Automatically

When you visit our Site, we automatically collect:

• Log Data: IP address, browser type, pages visited, time stamps, referring URL
• Device Information: Device type, operating system, unique device identifiers
• Cookie Data: Session identifiers, user preferences, tracking information
• Analytics Data: Page interactions, scroll depth, feature usage, video viewing duration

3. How We Use Your Information

We use collected information for the following purposes:

• Creating and managing your account
• Processing course enrollments and payments
• Delivering course content and educational services
• Tracking learning progress and issuing certificates
• Providing customer support and responding to inquiries
• Sending promotional emails and newsletters (with your consent)
• Improving website functionality and user experience
• Complying with legal obligations
• Detecting and preventing fraud and security issues
• Analyzing user behavior and trends for business purposes

4. Data Sharing & Third Parties

We may share your information with:

• Service Providers: Payment processors, email providers, hosting services (with confidentiality agreements)
• Analytics Providers: Google Analytics and similar services to understand site usage
• Business Partners: Affiliate partners and educational partners (with your consent)
• Legal Requirements: Government agencies when required by law

5. Data Retention Policies

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:

• Account Data: Retained while your account is active plus 12 months after closure
• Payment Information: Retained for 7 years for tax and legal compliance (Vietnam)
• Course Progress: Retained indefinitely for certification and historical records
• Communication Records: Retained for 3 years for dispute resolution
• Marketing Data: Retained until you unsubscribe from communications

6. Your Rights Under Data Protection Laws

Depending on your location, you may have the following rights regarding your personal data:

• Right of Access: Request a copy of your personal information
• Right to Correction: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your data (subject to legal obligations)
• Right to Restrict Processing: Limit how we use your information
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to marketing communications or certain processing

To exercise these rights, contact us at privacy@devwisecore.com

7. International Data Transfers

DevWise Core operates primarily in Vietnam (UTC+7). If you access our services from outside Vietnam, your data may be transferred to, stored in, and processed in Vietnam or other countries where our service providers operate. By using our services, you consent to such transfers.

8. Children's Privacy

Our services are intended for users 18 years of age and older. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will delete such information and terminate the child's account.

9. Security of Your Information

We implement industry-standard security measures including:

• SSL/TLS encryption for data transmission
• Secure password storage using encryption algorithms
• Regular security audits and vulnerability assessments
• Access controls and employee confidentiality agreements
• Secure payment processing through certified providers

However, no security system is completely impenetrable. We cannot guarantee absolute security of your information.

10. Cookies & Tracking Technologies

We use cookies to enhance your user experience. See our Cookie Policy for detailed information about:

• Types of cookies we use
• How to manage cookie preferences
• Third-party tracking technologies

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by updating the "Last Updated" date and posting the revised policy on our website. Your continued use of our services after such modifications constitutes your acceptance of the updated Privacy Policy.

12. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

• Email: privacy@devwisecore.com
• Mailing Address: DevWise Core, 123 Tech Park Road, District 7, Ho Chi Minh City, 70000, Vietnam
• Phone: +84 (28) 3827-1234